Shipping & returns
FAST FREE SHIPPING
Every order ships free from US warehouses, with no minimum, to addresses in the United States. Each product, cart line and the cart drawer shows that item's own delivery estimate (most items: Est. 2–7 business days; some: Est. 5–10 days). Items from different warehouses may arrive separately. Delivery windows are estimates, not guarantees.
Christmas delivery: We estimate ordering by Dec 14 for delivery before Christmas in the contiguous US. This is an estimate, not a guarantee.
Returns — our 100% Satisfaction Guarantee
1. Damaged, defective or missing items
Tell us within 48 hours of delivery and send photos of the item, the packing, and all sides of the box (label included). For a missing part, send a photo of everything that arrived. Then we make it right, in this order:
- Replacement part, when a part (a blower, stake set, light string, tree section, ornament) fully fixes it.
- Replacement unit, shipped to you.
- Refund, when a replacement isn’t available.
You don’t need to send damaged items back. Please keep the box and packing until we’ve sorted it out.
2. Changed your mind
Return it unused, in the original packaging, within 30 days of delivery for a refund of the item price you paid. You pay return shipping. Trees, inflatables and other bulky pieces are expensive to ship back, so for those we can offer a partial refund and you keep the item instead.
Not returnable for change of mind: items that have been used, assembled and fluffed, installed outdoors, or are missing parts or the original packaging. Damage, defect and missing-item cover (section 1) still applies to them.
3. Won't arrive by our estimate
If your order can't arrive by the delivery estimate we gave you, you may cancel for a full refund.
Fine print : Refunds go to the original payment method. Holiday delivery estimates are estimates, not guarantees. Volume or bundle discounts are recalculated if part of an order is returned.